Standard Quality Banking Services of Islamic Banks

Islamic Banking Experience of Pakistan: Comparison between Islamic and Conventional Banks

This study examines the relationship between service quality and customer satisfaction regarding Islamic banks as well as conventional banks in Pakistan. It also investigated how service quality affects customer satisfaction by assessing the magnitude of the relationship between selected variables. This study is important due to an emerging trend of Islamic banking practices in Pakistan in the ...

Internal Positioning Model for Banking Services (Public Sector Banks)

Purpose: The purpose of this study was to design an internal positioning model of state-owned banking services and accreditation. Method: The present study was applied and exploratory. The statistical population of the qualitative stage were the managers of the branches of agricultural, national and housing banks of Khorasan Razavi province and university professors in the field of managemen...

Islamic Shari'a Concepts governing Islamic Banking finance

Introduction It is submitted that accepting Islamic Banking within the western regulatory framework has encountered many impediments. A conventional bank is an institution that holds a banking license issued by banks' regulatory authorities which authorizes the chartered institution to conduct fundamental banking services such as receiving deposits, making loans, providing and saving account se...

International Journal of Excellence in Islamic Banking and Finance Islamic Banking Service Quality and Withdrawal Risk: The Indonesian Experience

Measuring Service Quality in Islamic Banking: Importance-Performance Analysis Approach

Since the introduction of Islamic bank, the intense competition in the banking industry has been increased exponentially. Islamic banks are not only competing among other Islamic banks providers but also with conventional banks which have offered Islamic windows as an alternative to their customers. As many banks started to offer Islamic banking services/products to the customers, one of the im...